This Privacy Policy explains how Lingua Link processes personal data when you use the website, contact us, or take part in our language courses and tutoring services.
We use personal data to respond to enquiries, assess language level, arrange suitable groups and timetables, confirm course terms, manage enrolment, deliver lessons, prepare learning plans and progress summaries, provide course materials and preparation information, process payments, maintain records, support online sessions, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, or online lesson delivery. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, and where necessary to establish, exercise, or defend legal claims.
You may have rights under applicable data protection law to obtain information about our processing, request correction of inaccurate data, and ask for deletion or restriction in appropriate cases. You may also object to certain processing based on legitimate interests.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to confirm your identity and to understand the scope of the request before responding.
We keep personal data only for as long as needed for the relevant purpose, including course administration, recordkeeping, dispute handling, and legal compliance. When data is no longer required, it is deleted or anonymised within a reasonable period, subject to any retention obligation that applies.
We may update this Privacy Policy from time to time to reflect changes in our processing, services, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The exact basis depends on the activity involved, including enquiries, enrolment, lesson delivery, and website operation.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may have rights to access, rectify, erase, restrict, or object to processing, and to request data portability in certain cases. If processing is based on consent, you may withdraw it for future processing. You may also lodge a complaint with the competent supervisory authority.
Data handling overview
We may process identification and contact details, course level and learning preferences, booking and attendance information, payment-related records, communications sent to us, and technical data such as device and usage information when you use the website or online lesson tools.
Data is collected when you submit an enquiry, complete level screening, arrange a timetable, confirm course terms, enrol, attend lessons, use online consultation tools, or communicate with us by phone, email, or the contact form. We may also receive limited technical data from your browser or device.
We may use session cookies, persistent cookies, and similar technologies for essential site operation, remembering preferences, understanding how the site is used, and supporting online booking or consultation features. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
Where cookies or similar tools are used, you may manage them through your browser controls. Some cookies are necessary for basic site functions, while others support analytics or preference handling. Blocking certain cookies may affect website performance or access to some features.
